About Harbor Lane Hospitality
Who we are and how we run accommodation.
Most complaints start with a room that was not ready.
A hotel services company in Dallas
Harbor Lane Hospitality provides hotel and accommodation services in Dallas, Texas. We support independent hotels, extended-stay properties and corporate housing providers.
We begin with a stay: one of our managers spends two nights at the property. We then write a list of fixes, train the staff and take over front office or housekeeping if the owner wants that.
Stay first, fix second
A manager stays at the property for two nights, writes a list of fixes, trains the staff and takes over a department if the owner wants that.
How we work
Check rooms three times daily
Front office and housekeeping share one board.
Work every shift
Managers cover nights and weekends too.
Answer within the hour
Guest complaints get a reply within an hour.
Keep notes
Every issue is logged and reviewed weekly.